FAQ

Frequently Asked Questions

Q: How long does shipping take?
A: Orders typically arrive within 5–12 business days.

Q: Will I receive tracking information?
A: Yes. Tracking details are emailed once your order ships.

Q: Do your products include a warranty?
A: Yes, all products include a standard 12-month warranty against manufacturing defects.

Q: What if my order is delayed?
A: If your order has not arrived within 15 business days, contact us and we will investigate immediately.

Q: Can I cancel my order?
A: Orders may be canceled within 12 hours of purchase.

Q: Are customs fees included?
A: Customers are responsible for any applicable customs or import duties.

Q: How do I contact support?
A: Email us at info.alvoren@gmail.com